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Business Delivery Customer Service


About Us
Ordering Information
Delivery Information
How to Shop
The Costco Business Center is open to all Costco members to shop for their business needs. Members can either shop the warehouse or order online and have products delivered within our local delivery area.

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Online Ordering
Shopping Costco Business Delivery at costco.com is fast and easy. Just follow these simple steps:

1. Shop by Browsing or Searching:
Locate desired products by selecting the appropriate product category, and navigating through the subcategories to find products. Scroll through the products to find your desired product. Or enter a product description or item number in the search text box and click GO. Click on the product image or description to view the item page.

2. Add Products to Order:
To purchase a product, enter your desired quantity in the Qty box and click ADD TO CART. To view your current order at anytime, select CART from the top navigation bar.

3. Check Out:
When finished shopping, select CHECK OUT from the top navigation bar. You will receive an order confirmation email upon completing the check out process. For fastest shopping, try our Order by Item number and Shopping List tools, described below.

Order by Item Number
Generate orders quickly by entering item number and desired quantity. Referencing the Costco Item Number and desired quantity, you can generate a delivery order and proceed to check out - all from within one web page!
After entering an item to add to your order, click VERIFY STATUS to verify that the correct products and quantities have been entered. In the event of insufficient inventory, a message will appear in the 'status' column prompting you to adjust the order quantity to the quantity available. Select ADD TO CART to move all listed items and quantities to your current order. Items can only be added to your order when status reads 'Available for purchase.'


Shopping Lists
Create Shopping Lists or save a delivery order as a Shopping List for future reordering.

To Create a Shopping List:
Browse to find a product you want in the shopping list by using the main categories to navigate to the product page. Select the 'Add to List' feature in the top right corner of the page for the product you desire to include in your list. The 'add item to shopping list' window will appear.

In the 'add item to shopping list' window, enter the quantity of the product desired for the new list in the 'qty' box. In the 'Add to List' text box, select the name of the desired list and click GO. Lastly, select 'add item' and your list will be created.

To Add Items to a Shopping List:
Once you have created a Shopping List, you can browse to find a product you want in the shopping list by using the main categories to navigate to the product. Select the 'Add to List' feature at the top right corner of the page for the product you desire to include in your list. The 'add item to shopping list' window will appear. In the 'add item to shopping list' window, enter the quantity of the product desired for the new list in the 'Qty' box. In the 'Add to List' text box. Lastly, select 'Add item' and your item will be added to the selected shopping list.

To View or Order Using a Shopping List:
Select SHOPPING LIST on the top navigation bar from anywhere within Business Delivery on costco.com. From the drop-down menu, select the name of the desired list and click GO. Your desired shopping list will appear. (You must be logged in to view saved Shopping Lists.) Be sure to review the 'item at location' column for item availability.

There are two options for ordering items from your shopping list.
1. To order all items on your list, select the 'add list to order' option in the lower right corner of the page. Items will be transferred to your order. Select CART from the top navigation bar to view your order.

2. To order only selected items on your list, choose which items from the list you want to order by selecting the check box under the 'select' heading. Then, click 'add selected items to cart' in the lower right corner of the page. Selected items will be transferred to your current order. Select CART from the top navigation bar to view your order.

To Modify or Edit a Shopping List:
Click SHOPPING LIST on the top navigation bar from anywhere within Business Delivery on costco.com. From the drop-down menu, select the name of the desired list and select GO. Your desired shopping list will appear. (You must be logged in to view Shopping Lists.) On this page, you can perform any of the following functions for the current list:

Delete Selected Items:
To delete selected items in a shopping list, select the item within the list you want to delete by clicking the check box under the 'select' heading. From the Edit list drop-down menu, select 'delete selected items' and click GO. The checked items will be removed from your shopping list.

Delete List:
From the Edit list drop-down menu, select 'delete list' and click GO. You will return to the main shopping list page.

Copy List:
From the Edit list drop-down menu, select 'copy list' and click GO. A 'New List Name' text box will appear at the bottom of the page. Title your new list to which you are copying information and click Submit. Your newly copied list will be displayed.

Save Quantity Changes:
In the 'qty' box for a specific item, modify the number to the desired quantity. From the Edit list drop-down menu, select 'save quantity changes' and click GO. The modified quantity will be saved in your shopping list.


My Account
My Account is where delivery and billing information is stored. Additionally, you will be able to make changes here to your delivery and billing address, address book, or change your current password.


Random Weight Items
Description:
Random weight items are sold based on weight, where the actual weight of the item will vary by individual package. Random weight items are identified with an "*" at the beginning of the item description. The price for random weight items is shown as price per pound. Random weight items are typically meat and cheese products.

How to Order:
Random weight items must be ordered in pounds. In the 'Qty' box, enter the desired pounds for your order. When determining the desired order quantity, please review the item's average weight listed in the item description and enter desired pounds in the 'Qty' box in multiples of the average weight. Costco Business Delivery will supply an actual item that is as close as possible to the pounds entered in the 'Qty' box.  Your final invoice at delivery will reflect pricing for the actual weight of the item.

Example:
Shopping by Weight

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